Clocks and Colours Reviews

Awful Customer Service. Ordered a couple of rings 2 months back and still haven't recieved them, little to no investigation into what has happened with them. Very little communication, seeming like £300 down the drain at this point, don't know if I'll ever receive them. Fedex has admitted the order is lost but they seem reluctant to send out a replacement order.

Update:
Finally received the items, absolute hassle to get them, but they are good quality and I am happy with the product.

I recently stumbled upon C&C and am so glad I did. Awesome pieces of jewellery. The attention to detail on the pieces is amazing. I started off wanting a couple of rings and have now got several rings, bracelets, pendants and chains. I'm forever getting compliments about the jewellery and questions about where I got the jewellery from. They have a great rewards program which I've taken advantage of on quite a few occasions.

They also provide the best customer service that I've ever experienced. Great staff, frequent updates and timely deliveries.

Unleash your inner rock star, biker or plain cool dude and buy some of their pieces. You'll be glad you did😎👍

Have purchased 2 rings so far!! The quality and styles are unbelievable fantastic!!!!
Their customer service is second to none and they rushed a shipment when I needed it quickly.
It should be your go to place for all your silver jewelry.
No I’m not being paid for endorsement nor have I ever met them. Quality and a passion should be rewarded!!!!!

Had an issue with payment not going through for some reason. Within 10 minutes of emailing customer service i got a reply from a guy named Jerry to help fix the issue. Fastest online customer service ive ever had. Also the jewellery is sick

CUSTOMER SERVICE is AWFUL, and QUALITY has gone WAY DOWN over the years. For context, I have ordered more than $4000 from this shop. Early, the quality was good and style was attractive. Then, I had my first issue a few months back, where they started producing jewelry that was low quality with metal designs over stone where the metal was not properly welded and would bend by simply putting a hand in your pocket. Clocks and Colours kept selling them and did not recall the products like they should have, but I did get the ring replaced with another design. I was unable to get the necklace replaced. After all this time and few problems, I figured it was a fluke and decided to order more stuff. While previous orders arrived with no problems, this order was held at DHL and assessed almost $100 in extra charges. I wrote to Jeremy Martins about it, who ignored me for over a week. Feeling he was never going to reply, I wrote to another email and reached Micole, who sent me an automated reply on shipping time and didn't even read that it was being held for extra charges. I then asked to be escalated to a supervisor, named Richard, who promised to do a one-time courtesy reimbursement on the charge if I paid it and submitted a receipt. He was kind and professional, and noted to keep orders below $1000 so this problem wouldn't arise. I paid and sent the receipt over. A new person named Kris replied and told me I would not be reimbursed the cost and that it was my fault and somewhere on their website in the fine print they disclaim liability for all such costs. Okay, so at this point I've dealt with 5 different people, all of whom were unprofessional except Richard. Secondly, you can't offer reimbursement, have me accept and rely on our agreement, and then try to withdraw it / bait and switch me into keeping the order (breach of contract, also a promissory estoppel claim). Once you promise to reimburse and I accept, what your TOS says is irrelevant. Now I have to waste more time disputing with my credit card co, which is bad for C+C too, all because Kris has a chip on his shoulder and wants to blame the customer (pro tip Kris, if you know items get held at over $1000 in a single package, ship in more than one package — this isn't rocket science). Do you want to deal with this amazingly wonderful customer support team? I think not. Stay away like the plague. If you do a little bit of digging, you will find similar style jewelry out there (NightRider, for example, has never tried to blame me on petty costs when there was an issue).

I have ordered 10+ orders from C&C and they have been awesome with customer service and standard of items, I even revived a complimentary silver dollar society skull from them and it is really nice to see a company sending customers little gifts.

Friendly, kind, professionals of the trade, well what about the top in all respects !!!

I ordered a Gallant pendent. However, the delivery was delayed. When I raised concern, it was sent again with FedEx. And, I got an empty box. When I contacted customer service again, I was told that they will check with Fedex. FedEx said there was not any tampering , and it was delivered to correct address. This is correct. So it looks like the pendant was never packed in the box. But then, C&C said there is nothing else they can do on their end. So, do they think that I am lying about not receiving the item ? It is so disappointing to see how they judge the customer. I won’t go to this length writing to annoying customer service staffs just to get another piece. What I said I didn't get is what I didn't get. I should have a right to say it. And, why can’t C&C take responsibility of checking their packing system, stocks, etc.? If there was no problem with FedEx, the only place that needs checking is C&C. Instead of doing an internal investigation, I was told again and again “We can’t do anything else on our end”. Now, I am really reluctant to buy or support any startup. Is there anyone from Canada who knows how can I complain to Canadian customer protection or something? I am not sure if I can file a complaint as I am not from Canada. I know that C&C is based in Canada . I can’t give my hard earned money for an empty box and annoying service. I need to follow up. Tks for reading. Be careful.

(edited for clarity.)

Amazing experience...they just keep giving..have bought numeros items now from them and the experience is always the same, excellent..will be back, just wish I had more fingers!

I just ordered something and they charged my account 3 times for the one item I was ordering. I was going thru Klarna to pay over time but for some reason I had two other charges for the same price going to them. Luckily my bank caught it and is returning the money. Like WTH is that


Edit- it was fixed and I love the ring. Will order again. Thanks.